Terms & Conditions
1 General Terms
These Terms and Conditions of Service apply to all products and services provided by CoreCentrica LLC (hereinafter referred to as CC), and any dispute arising from them will be governed by the laws of the State of Delaware, USA.
2 Provisional Acceptance Period
Any and all services executed, and costs incurred, by CC on the verbal and/or written instruction of the client, (albeit provisional on the cost quote being approved), may be charged at the discretion of Peter Hedley and/or Sam Pepin (CC), should these services be terminated if the cost quote is rejected. This is especially pertinent when tight timelines are involved, and prep work by CC has already commenced, but final signed approval has not yet been received.
3 Project Acceptance
CC will provide the customer with a written estimate or quotation by email in the form of a Cost Quote Contract. The customer must return a signed copy of the written estimate or an official purchase order to indicate acceptance.
- Client Terms: For the avoidance of doubt, the CC Terms & Conditions will govern the project, overriding any customer purchase orders or service provider terms.
- Revision of Cost: If the initial quote is rejected, CC reserves the right to revise costs and resubmit a revised proposal (v2).
4 Design and Service Charges
Charges for services are set out in the written estimate or quotation. Unless otherwise agreed, a non-refundable 50% deposit is due before work begins, with the remaining 50% due upon project completion.
- Retainer Fees: For clients under a monthly retainer, fees will be subject to the mutually agreed terms outlined in the retainer agreement.
5 Source Files and Intellectual Property
CC will provide proofs and files as appropriate for the scope. However, copyrighted design source files (such as INDD, PSD, AI, PNG, etc.) are not included unless specifically agreed and will require an additional charge.
6 Additional Services and Charges
Any additional services requested beyond the original scope of work will be billed at 100% upon acceptance of the revised quotation. Changes to the original project scope will follow a change order process, which must be agreed upon by both parties.
7 Payment Terms
- Invoices are due within 14 days of the invoice date.
- Returned checks will incur a fee of $50.
- Work will not be published or released until full payment has been received.
- CC is not obligated to pursue legal action to recover unpaid amounts but reserves the right to do so at its discretion. Any legal expenses incurred in recovering unpaid debts will be passed on to the client.
8 Default
An account is considered in default if unpaid for more than 30 days. CC reserves the right to remove client materials from all computer systems until payment is received. Any legal or accounting fees incurred to recover outstanding amounts will be charged to the client.
9 Copyrights and Trademarks
The client guarantees that any materials provided to CC are properly licensed or owned by the client.
- Ownership: Any materials, artwork, or images designed by CC remain the property of CC unless otherwise agreed in writing.
- Client Indemnity: The client agrees to indemnify and hold CC harmless against any claims arising from the unauthorized use of materials, artwork, or content provided by the client.
10 Indemnity Clause
The client agrees to indemnify, defend, and hold harmless CC, its affiliates, and their respective officers, employees, and agents, from and against any claims, damages, costs, fees, expenses, or liabilities arising out of (i) the use of CC’s services, including, but not limited to, copyright matters, or (ii) any claims related to the project or marketing services provided by CC.
11 Alterations
Any changes requested beyond the estimated scope of work will incur additional charges. CC is not responsible for third-party amendments made before or after the design is published.
12 Licensing
All designs, code, and content provided by CC are licensed to the client on a one-time-use basis. Reuse or redistribution of the materials is prohibited without CC’s express written permission.
13 Data Formats and Client Responsibility
Clients must provide materials in standard formats such as .txt or .docx. CC cannot guarantee the quality of images supplied by the client. Additional expenses may be incurred for tasks such as photography, media conversion, and data entry services.
14 GDPR and Data Protection
Clients located within the European Union are protected under the General Data Protection Regulation (GDPR). CC will process all personal data in accordance with GDPR, ensuring that customer data is securely handled and only used for the purposes outlined in the project. A separate Privacy Policy is available on the CC website. By accepting these Terms & Conditions, clients agree to CC’s data protection and privacy practices.
15 Timeline and Delivery Protection
CC cannot guarantee specific delivery times unless otherwise agreed in writing. Estimated project durations are for guidance only and do not form part of a legally binding contract. CC cannot be held liable for any losses incurred due to project delays.
16 Rights of Refusal
CC reserves the right to refuse to include any material that it deems immoral, offensive, or illegal. If such material is inadvertently included, CC will remove it without penalty and is not responsible for any loss incurred by the client.
17 Cancellation
Clients may cancel an order via email or phone, followed by formal notification in writing. The client will be billed for all work completed to date, including additional costs incurred. Monthly retainer clients must provide 14 days' notice before the next billing cycle to terminate the retainer agreement.
18 Disclaimer of Liability
CC makes no express or implied warranties for any services provided. Liability for any claim against CC is limited to the amount paid by the client for the services. CC will not be held responsible for any loss, consequential loss, or non-delivery of services, including delays caused by subcontractors or external factors.
19 Rights of Access for Website Construction
Clients agree to grant CC necessary access to their systems to complete a project, including usernames, passwords, and read/write permissions. CC reserves the right to suspend services if access is restricted.
20 Domain Registration
CC does not guarantee the availability of domain names. If CC is registering a domain on behalf of a client, registration is on a best-efforts basis only.
21 General Terms
These Terms & Conditions supersede any prior terms. CC reserves the right to amend any terms or rates without prior notice. The placement of an order for design and/or services offered by CC constitutes acceptance of these Terms & Conditions.
